fbagee Privacy Policy —
Your Data Our Responsibilities

This Privacy Policy fbagee Applies to all fbagee services — including the website, mobile app, and all associated digital services. By creating an account or using our services, you are deemed to have accepted this Privacy Policy.

We believe you have the right to know what we do with your data. That's why this policy is written in plain, straightforward language — no legal jargon.

Fbagee collects information through several methods, each with a specific purpose.

Directly from you:

• At Registration: Name, mobile number, email address, and date of birth.
• For KYC verification: A photo of your national ID card, passport, or driving license.
• At Payment: Mobile banking number and transaction details.
• When you contact support: Your messages and details of your issue.

Automatically:

• Login details: IP address, login time and date, device type.
• Gaming Activity: Which games you played, how long you played, and how much you wagered.
• Cookies: Your preferences and session information.
• Error Logs: System logs used for resolving technical issues.

Fbagee uses your data only for the purposes listed below — never for anything beyond that.

• Account management: Registration, login, and password recovery.
• Service delivery: Gaming, betting, and payment processing.
• Identity Verification: Age and identity verification (KYC).
• Fraud Prevention: Detecting unusual activity and protecting your account.
• Customer Support: Resolving your queries and support issues.
• Legal obligations: Compliance with anti-money laundering laws and other applicable regulations.
• Platform Improvement: Analytics to improve your experience.
• Promotional Messages: Promotional offers and bonus information will only be sent with your consent.

Fbagee does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account information: For the duration the account is active, and 5 years after closure (for legal compliance).
• Transaction details: 7 years — as required by financial regulations and audits.
• KYC documents: Up to 5 years after account closure.
• Support conversations: 3 years — to assist in resolving recurring issues.
• System logs: 6 months — for security investigations.

Once the retention period expires, your data is securely deleted or anonymized.

fbagee does not sell your data. However, limited data may be shared with trusted partners where necessary to deliver our services.

• Payment Processor: bKash, Nagad, Rocket — only the information required to complete transactions.
• Game Provider: To ensure fair play and certification standards.
• Security Services: For fraud detection and KYC verification.
• Law enforcement agencies: In cases of court orders or legal requirements.

Fbagee uses cookies to keep the platform running smoothly and to enhance your experience. The different types of cookies are explained below.

You can manage optional cookies through your browser settings.

Fbagee believes you should have full control over your own data. The following rights are available to you.

Fbagee is strictly for users aged 18 and over. We never knowingly collect data from minors.

The fbagee platform may occasionally include links to third-party services — such as game providers or payment gateways. These external services have their own privacy policies, and fbagee is not responsible for them.

• Please read the privacy policy of any third-party service before using it.
• Fbagee has no control over the data collection practices of third parties.

Fbagee reserves the right to update this Privacy Policy at any time. When changes are made, the date at the top of this page will be updated, and a notification email will be sent for any significant changes.

• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not accept the updated policy, you may request to close your account.

In the event of a security breach, fbagee will take immediate action and notify affected users as soon as possible.

• Relevant authorities will be notified within 72 hours of a breach being detected.
• Affected users will be notified by email with full details.
• Immediate security measures will be taken to minimize damage.
• An investigation will be conducted and improvements made to prevent recurrence.

If you have any questions, concerns, or complaints regarding the Privacy Policy, please contact fbagee's data protection team.

• Email: [email protected] — response time: 7 business days.
• Live Chat: Available at the bottom right once you log in to the platform.
• Subject: Use "Privacy Complaint" as the subject line of your email.